| Frequently asked questions |
| How much is postage/shipping? |
| The total price, including postage/shipping to any country will be displayed after adding the product to your shopping basket |
| Do you have this product in stock? |
| Most products on our web site are either in stock or available for dispatch within 3 working days. |
| Can I return/exchange this item? |
| Products can be returned or exchanged providing they are returned to us in their original packaging and are undamaged. |
| What is VAT? |
| VAT or Value Added Tax is only applicable to customers in the UK and EU. Again please add a product to your shopping basket to see a total price for your order including taxes and freight. |
| Can I order online? Is it safe? |
| We encourage online ordering. All details are transmitted via our Secure Server and we use the latest industry standard encryption to ensure your details are completely safe. We have NEVER had any kind of security breach ... and we have been trading for over 14 years!!! |
| Do you accept Credit Card payments? |
| We can accept all major credit cards including Visa, Mastercard, American Express, Solo, Switch, Maestro, UK Electron and Delta. |
| What if I want to speak to someone about my order? |
| Our Telephone number is 01209 822 351 (+44 1209 822 351 from outside the UK) and you can call us Mon-Fri 9am to 5pm. |
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